Our
Commitment to You
Horizon
Credit Union is committed to protecting the personal information you entrust to
us. In doing so, we are complying with The National Privacy Principles which are
administered by the Federal Privacy Commissioner.
National
Privacy Principles
The
National Privacy Principles regulate the way organisations collect, use, keep,
secure and disclose personal information. It also gives individuals the right
to know what information an organisation holds about them and a right to correct
information if it’s incorrect.
Why
we need your Information?
When
you become a Horizon Member, we ask you for information so that we can confirm
your identification, establish accounts, and start a relationship where we can
help you manage your finances. Our Mission Statement is to “Enhance our Members’
Lifestyles” and this means introducing you to products and services that make
your life easier. Some of the products and services we offer are supplied to us
through other organisations; an example is insurances. Naturally, we will need
to collect relevant information for those organisations as well.
Use
of Information
We
use your information to ensure security through identification verification. Your
details also help us to understand your needs. We can therefore give you information
on services and products that are relevant to you.
From
time to time we may let you know about new services, products or promotions. If
at any stage you don’t want to hear from us about these things, you can contact
us and make this request.
What
Information will Horizon Disclose?
The
information we collect from you is strictly confidential. We will not disclose
your personal information to any third party, other than those who are contracted
to us to keep the information confidential.
There
may be some exceptional circumstances for disclosing your information, such as
for law enforcement purposes.
How
can you Access your Personal Information?
If
you’d like to review the information we hold about you, please contact your local
branch. If any information is incorrect we will amend it.
Complaints
about Breaches of Privacy
If
you believe your privacy has been breached by Horizon, you can lodge a complaint
in writing to the address noted below and all attempts will be made to resolve
the matter.
The
Privacy Officer,
Horizon
Credit Union Ltd
PO
Box 280
Wollongong
NSW 2520
If
you are not satisfied with the outcome you may refer the matter to the Privacy
Commissioner’s Office.
Member
Information
If
you do not wish to receive information on the Credit Union's products and services
or those of its business associates please contact us on 1 300 366 565 or contact
your local branch.
