Borrower Hardship Assistance

If you are facing financial hardship we encourage you to contact your local branch as soon as possible to seek advice on options to deal with your circumstances. You can also contact us on 1300 366 565 from 8.30am to 5pm, Monday to Friday.

The Mutual Banking Code of Practice

The Mutual Banking Code of Practice is the code of practice for Australia’s credit unions and mutual building societies. The Code has been developed in close consultation with the community, government, consumer groups and our members.

Credit unions and mutual building societies are owned by our members — this is what being a mutual means. As such, we are focused on member-benefit, community involvement, fairer fees and customer service.

Learn more

Click here to learn more about The Mutual Banking Code of Practice

Questions?

If you have any questions, please contact us